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Help and FAQs
Contact us
We’re delighted to help you with any questions or concerns you have. Born Free Printworks may be a small business, but we’re big on heart and commitment to our planet. Please feel free to contact us at contact@bornfree.pw. We’ll do our best to get back to you as soon as possible, so thank you for your patience!
We’ve included some FAQs on this page to help answer the most common questions.
FAQs
Table of Contents
What is Born Free Printworks?
Where are you based?
We are based in Yorkshire, UK, where we create and ship our nature-inspired clothing, worldwide.
Do you ship internationally?
Yes, we ship our products worldwide, so you can enjoy Born Free Printworks no matter where you are.
How long will my order take to arrive?
We aim to dispatch within 5 business days, with an estimated arrival of 5-7 days. International orders may take longer due to customs and local postal services.
Why does it take so long?
Our print-on-demand process is all about creating unique, high-quality designs just for you. When you order from us, each item is printed individually, ensuring attention to detail and eco-friendliness. While we aim to dispatch your order within 5 business days, this personalized approach may add some time to delivery. Check out our Ethics and Sustainability page for more info.
What materials do you use for your clothing?
We use organic cotton and recycled polyester for our clothing, and all designs are printed using vegan, environmentally friendly ink.
Are your products vegan?
Absolutely! All our products are vegan-friendly, and the ink used in our prints is environmentally friendly and vegan as well.
How should I care for my Born Free Printworks clothing?
To keep your Born Free Printworks clothing in tip-top condition, follow these care instructions:
- Wash at 30 degrees Celsius, inside out.
- Avoid tumble drying.
- Do not iron over the print.
Learn more on our Garment Care page.
How is my order packaged?
We are a planet-conscious brand, and all orders are delivered in completely plastic-free, home compostable packaging.
Can I find you on social media?
Absolutely! You can follow us on Facebook, Instagram, and TikTok @bornfreepw to be part of our vibrant community, stay up to date on our adventures, get motivated, and be the first to see our newest designs!
Need more help?
If you’re looking for specific information, here are some handy links to help you on your journey with us:
We hope these links lead you to the information you need, and if you ever fancy a chat on Facebook or Instagram about the great outdoors, we’re always up for that too! We’re here to help.
Thank you for taking the time to explore our FAQs! We hope you found the answers you were looking for. If you have any more questions or need further help, please don’t hesitate to contact us. Your curiosity and support are greatly appreciated!